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Q: | Is additional help available for my software? |
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A: |
Yes. Q Mark business analysts can assist with your questions via telephone or
e-mail. |
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| 2. |
Q: | Is there any additional cost for this service? |
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A: |
This service is included in your product and service contract. |
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| 3. |
Q: | Would a representative come to my location for training? |
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A: |
On-site training is offered for a fee and is quoted on an individual basis. |
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| 4. |
Q: | Is there 24-hour customer service? |
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A: |
Customer service is offered during Q Mark’s standard business hours, Monday through
Friday, 8:00 am to 5:00 pm, MT. |
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| 5. |
Q: | How often are software upgrades needed? |
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A: |
When needed; upgrades generally occur on an annual basis.
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| 6. |
Q: | Is there additional cost for the upgrade? |
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A: |
Upgrades are included in renewed contracts for products and services. |
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Contact us if you have any additional questions! |